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Explore commentary, findings, and practical insights from our research team on developments shaping the global content sector.

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What Are the Language Needs for Healthcare Tourists and Their Providers

The language needs of healthcare tourists are straightforward in theory but surprisingly difficult in practice. Patients must understand procedures and risks, describe symptoms and pain, ask questions about medication and recovery, and navi...
Alison Toon March 12, 2026
Translation technology
Interpreting
Automated
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Powerling and OXO Merge: A Partnership towards A Global Content Service Provider (GCSP)

On April 10, 2025, Powerling and OXO (ranked #73 and #93, respectively, on CSA’s Ranking of the Largest LSPs in the World for 2024) announced their strategic merger. Long in the works through a “soft merger”, it results in a combined compan...
Peter Coleman April 11, 2025
Industry news
LSP business management
LSP growth
M&A
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How Official English Language Changes US Policy

On March 1st US President Trump signed an executive order (EO) designating English as the official language of the United States. This action takes the first step to reverse a decades-long federal policy of providing critical government, he...
Peter Coleman March 5, 2025
Business climate
Country/region data
Interpreting
Industry news
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Human Vs. AI Interpreting – a Real-Life Comparison

For the last 10 years, I have written hundreds of pages of research on interpreting in its various forms. I personally tested countless interpreting technologies, but I had never been lucky enough to have to rely on interpreting as a true u...
CSA Research December 5, 2024
Interpreting
Interpreting technology
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Spanish-Speakers: Informal or Formal?

Do you work for a brand that addresses Spanish-speaking prospects and customers formally during some phases of their experience with your company, while informally during others? You’re not alone in mixing these styles of address – this is...
Rebecca Ray October 22, 2024
Buyer language selection
Customer experience
International marketing

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